Refund Policy
We aim to provide a seamless shopping experience, which is why we offer a clear and hassle-free return & exchange policy to ensure your satisfaction.
1. Return & Exchange Period
You can return or exchange products within 7 days from the date of delivery, provided that the product is in its original condition, with all accessories and packaging intact.
🛑Non-Returnable & Non-Exchangeable Products:
❌ Coffee beans & tea
❌ Products sold during promotional or discount periods
Unless a manufacturing defect is confirmed upon inspection.
2. Return & Exchange Conditions
The product must be unused, unopened, and in its original packaging.
If the product has a manufacturing defect, we will cover the shipping and exchange costs.
If the return is not related to a defect, the customer will bear the shipping fees.
📦 If the requested replacement product is unavailable, we will contact the customer to select an alternative product or process a refund.
3. Return & Exchange Process
1- Contact customer service via email, WhatsApp, or the contact form.
2- Provide your order number and product images to initiate the return or exchange request.
3- The return shipping method will be arranged with our customer service team.
4- After inspection, we will confirm the replacement or refund within the specified timeframe.
4. Warranty & Repairs
🔧 If the product is under warranty and a defect is confirmed:
Volt will cover the shipping and repair costs or provide a replacement if the product cannot be repaired.\The customer will be informed of the shipping method for the product to the service center.
⚠ If the defect is due to misuse or failure to follow operating instructions:
❌ The customer will bear the repair and shipping costs.
5. Refund Policy
💳 For card payments: The amount will be refunded to the same payment card used for the purchase.
💰 For Cash on Delivery (COD) payments: The customer will be contacted to provide bank account details for the refund.
📅 Processing time for returns & refunds: 7 to 45 business days, depending on banking and shipping procedures.
📞 Need assistance? Our customer service team is available via email at Info@voltuae.ae or WhatsApp at +971502229266.
